Free delivery all over Lahore
Delivery is free. There's no minimum order, no conditions, and no separate delivery charge added at any point.
We deliver ourselves
We're not a warehouse that hands your order to a courier. We deliver in Lahore personally.
That's why we can let you open the parcel and check the product before you pay, our own person is standing there while you do it.
How long it takes
2 to 3 working days from the time your order is confirmed on WhatsApp.
Working days are Monday to Saturday. Sunday and public holidays are not counted.
Your order is confirmed when we've spoken to you and you've given us your address. Not when you click the button. Orders confirmed late in the evening start counting from the next working day.
Where we deliver
All areas of Lahore.
For areas outside Lahore city limits, please confirm on WhatsApp before ordering.
How the delivery works
- You order on the site. Add the toy to your cart and leave your name, WhatsApp number and address at the checkout. You can also just message us on WhatsApp if you would rather.
- We confirm — we message you, and for most orders we also make a short voice call to confirm the address and that you're expecting the parcel.
- We tell you the day. You'll get a WhatsApp message the day before, and again when our delivery person sets out.
- You inspect at the door, open the parcel, check the product.
- You pay. Cash to our delivery person, only after you're satisfied.
Payment
Cash on Delivery. You pay when the product is in your hands and you've checked it.
Advance payment, PKR 200 off. If you prefer to pay in advance by Easypaisa or JazzCash, we take PKR 200 off your order. Ask us on WhatsApp and we'll send the details. You still get the same inspection at the door, and if anything is wrong we return your money in full.
If nobody is home
Our delivery person will call you before arriving.
- No answer — we try again, and we message you on WhatsApp.
- You're not home but someone else can receive it. Tell us on WhatsApp beforehand and give us that person's name. They can inspect and pay on your behalf.
- Still no contact after two attempts, we message you to arrange a new day. There's no charge for a re-attempt.
- No response for 3 days after the first attempt. We cancel the order. Nothing is charged to you.
Because we deliver ourselves, a missed delivery costs you nothing and can be rescheduled by a single WhatsApp message.
Order tracking
We don't use courier tracking numbers, because we don't use a courier.
Your tracking is WhatsApp. Message us on WhatsApp at any point and we'll tell you exactly where your order is.
Questions
Message us on WhatsApp or email orders@thetoyplayground.com.
Toy Playground
Lahore, Pakistan
