Frequently asked questions

Yes. You pay our delivery person in cash after you've checked the product. Nothing is taken from you in advance.

If you would rather pay in advance by Easypaisa or JazzCash, we take Rs 200 off your order, and you still get to inspect it at the door.

Yes, and we want you to. Open the box, take the product out, count the pieces, look for damage.

If anything is wrong, hand it back and pay nothing. We only ask that you don't fully assemble it and start playing before you decide.

2 to 3 working days in Lahore, from the moment we confirm your order on WhatsApp. Monday to Saturday; Sundays and public holidays don't count.

Nothing. Free delivery all over Lahore, on every order, with no minimum.

We deliver to every area of Lahore. For anywhere outside the city limits, message us on WhatsApp before ordering and we'll tell you honestly whether we can reach you.

Real. Our own person brings your order to your door. You meet them, they stand there, and they wait while you check it. We don't hand your parcel to a courier and disappear.

If it is faulty or damaged when you open it at the door, don't pay. Hand it straight back.

If a fault appears within 3 days of delivery, send us photos or a short video on WhatsApp and we replace it free of charge. We collect the faulty item and bring the new one ourselves.

No. Once you've inspected the product at the door and paid, the sale is final.

That's exactly why we let you open the parcel and check it properly before any money changes hands, that's your moment to decide.

We tell you honestly what each product is on its own page. We don't describe something as a branded original unless it is one.

Age guidance is on each product page. Many toys contain small parts and are not suitable for children under 3.

If you're unsure, message us on WhatsApp with your child's age — we'll tell you honestly whether it suits them, including when the answer is no.

On this website. Add what you want to the cart, go to checkout, and leave your name, WhatsApp number and address. It takes about a minute and you don't have to make an account.

No payment is taken here. We message you on WhatsApp to confirm the order and the address, and nothing is sent until you reply. You pay the delivery person at your door. Or in advance by Easypaisa or JazzCash if you would rather, which takes Rs 200 off.

If something goes wrong at checkout, tell us on WhatsApp or email orders@thetoyplayground.com and we'll sort it out.

Message us on WhatsApp with your order number, it looks like TP-260830-004 and it is on the screen right after you order. We don't use courier tracking numbers because we don't use a courier. The tracking is us, telling you exactly where your order is.

There's no walk-in shop, that's deliberate, and it is why delivery is free. We keep the stock ourselves and bring it to your door anywhere in Lahore, Monday to Saturday, 11:00 AM to 9:00 PM. You open the parcel in front of us and pay only if everything is right.